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The Metrics of Change – The Darkside of KPIs and how to measure differently

Executives speak the language of numbers. With success often defined by profit and loss, the numbers motivate and determine focus. But what happens when executives begin drowning in figures? Large-scale change efforts can get lost in the noise, leading to exhaustion and burnout. In these situations, meaningful data — not more data is what is needed. KPIs - Key performance indicators drive accountability, but they can cause much harm if not properly structured.

Key Takeaways:

• How do we move metrics from being rods on people’s back to the learning and continuous improvement tool that they should be?
• We manage what we measure – but is how we measure creating dysfunctional behavior in our organization?
• Why do organizations continue to use corporate speak in their measures?
• What single way we present measurements could turn the tide?

Dana Houston Jackson is a Senior Change Management Advisor with 1898 and Co., the consulting arm of Burns and McDonnell. With her boots-on-the-ground career spanning 30 years dozens of roles in many industries, her superpower is simplifying the complex, getting to the root and meat of issues, and simplifying solutions that move initiatives rapidly forward.

https://www.linkedin.com/in/danahoustonjackson/