Conflict Management: How to Disagree without the Drama
Lunch and Learn Topic: Conflict Management: How to Disagree without the Drama
Speaker: Dr. Lee C. Stuart, University of Kansas
Speaker Bio:
After three previous careers - as a Pulitzer Prize-winning newspaper journalist, a leader of innovative product and new business development initiatives with Hallmark Cards, and 12 years as president of a boutique management consulting firm – Dr. Lee C. Stuart is now an Assistant Professor of the Practice in Project Management in KU’s School of Professional Studies, delivering programs on leadership and management topics to students in engineering management, project management, and environmental assessment.
He holds a Doctorate in Business Administration (Leadership Studies) from Capella University; a Master of Science in Journalism from the University of Kansas; and a Bachelor of Arts, Journalism and Mass Communications from Kansas State University.
Description:
Conflict can derail projects, relationships, and personal and organizational growth. Learning how to manage conflict effectively can promote constructive debate and become a value-adding asset for any organization. Topics to be covered in the program include:
- The Five Conflict Styles
- The Assertiveness - Cooperativeness Continuum
- The 3-Way Framework of Diagnose, Defuse, Discuss
- Tools for Discussing Difficult Situations
Learner Outcomes:
- Prepare people to recognize behaviors that constitute real conflict vs. respectful disagreement
- Equip people to learn basic success concepts in defusing destructive conflict
- Allow organizations to benefit from a healthy, constructive conflict management approach
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