December CMM- Trust Breakers vs Trust Makers on Projects
In this workshop, participants will identify primary causes of broken trust they have observed – or been a part of – on project teams during their careers. A three-step process for addressing trust violations will be presented and applied to real-life situations on project teams or other types of teams. Then the four core behaviors that demonstrate trustworthiness will be identified and discussed: 1) Communicating with honesty and transparency, 2) Listening more than one speaks, 3) Showing appreciation for the contributions of others, and 4) Soliciting and acting on feedback from others.
1. Which words and behaviors most commonly trigger distrust in personal and professional relationships.
2. What steps to take to repair trust breeches.
3. A three-step model for rebuilding trust when you think it may be broken.
Jeannette Terry is an accomplished human capital management consultant with a 30-year track record consulting for capital projects around the globe. She’s an expert in building sustainable project organizational capability to attract top talent and achieve desired business results.