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Conflict, difficult conversations, and challenging behaviors are an inevitable part of today's workplace. Whether navigating disagreements, managing strong emotions, or responding to difficult personalities, professionals need the skills and resilience to handle these situations productively while maintaining positive working relationships.

In this practical and engaging webinar, you will learn the emotional triggers that can escalate conflict, manage your own reactions under pressure, and respond to difficult situations with greater confidence and composure. You’ll discover proven strategies for building trust, reducing defensiveness, and fostering constructive dialogue—even in challenging circumstances.

This webinar includes a mini-workshop with hands-on practice to help you apply the concepts and build confidence in handling difficult situations.

What You Will Learn

After this one-hour session, learners will be able to:

· Understand difficult behaviors in yourself and others

· Understand the neurobiology of conflict, difficulty and defensiveness and how it hooks into you

· Build behaviors for managing your own defensiveness

· Learn to positively engage in difficult situations with others, and support them with appropriate and constructive practices

Who Should Attend

· Project managers

· Managers of people, supervisors, and team leaders

· Professionals who want to grow or extend behaviors to work constructively in difficult situations, behaviors and conflict

Bonus: Attendees will receive a complimentary Working With Difficult Situations & People Toolkit PDF, packed with practical techniques to help you apply what you learn.

Speakers