The 88% Problem: Why Your AI Rollout Is Not Changing How Work Gets Done
Use a proven AI governance framework to evaluate initiatives, uncover gaps between strategy and outcomes, and lead more effective conversations about AI success.
Only 12% of employees in AI-implemented organizations say AI has truly transformed how work gets done. Technology is not the problem. The problem is the questions that were never asked before the tool was chosen.
Practitioners see these gaps everyday. You know which workflows were never mapped, which handoffs break under automation, and where the gap between the approved AI initiative and the outcomes being measured continue to grow. The challenge is turning that frontline insight into a conversation that senior leaders can act on.
This webinar + workshop gives you the framework to do exactly that. Drawing on the same five-question framework Dr. Ed Hoffman and Joti Balani use at Columbia University's Information & Knowledge Strategy (IKNS) graduate program, you will apply governance thinking to an initiative in your own organization during the session.
Register in pairs. Forward this invitation to your leader and attend together. Consider inviting the person who approved your AI investment. When both perspectives are in the room, the five questions lead to a richer, more actionable conversation. Bring your leader and multiply the value of the pre-strategic assessment for both of you.
Speakers
Dr. Ed Hoffman
Dr. Hoffman is CEO of Knowledge Strategies, LLC, providing research, education, and consulting in support of organizational performance. He serves as a Strategic Advisor to the Project Management Institute and as a Senior Lecturer in the Master of Science in Information and Knowledge Strategy program at Columbia University’s School of Professional Studies.
After 33 years, Dr. Hoffman retired from NASA as a senior executive. He was appointed NASA’s first Chief Knowledge Officer in 2011 and was the founding director of the NASA Academy of Program/Project and Engineering Leadership (APPEL), a role he held for over 20 years. He received the NASA Outstanding Leadership Medal in 2010.
Dr. Hoffman is co-author of The Smart Mission: NASA’s Lessons for Managing Knowledge, People and Projects (MIT Press, 2022), winner of the Axiom Business Book Award, and co-author of Shared Voyage: Learning and Unlearning from Remarkable Projects (NASA, 2005).
Joti Balani
Joti Balani is Founder & CEO of Freshriver.ai. Her work starts with the question most AI programs skip: what is the precise financial outcome this organization needs – and is the AI being built to answer that question, or a different one? She has sat on both sides of that question, including as a member of a corporate Board Audit Committee during a period of significant M&A, and leading GenAI strategy and delivery inside a major regulated healthcare organization through 2025.
She has applied the precise money question discipline across regulated financial institutions, commercial real estate, mortgage technology, and federal contracting, each time defining the financial outcome before the technology was chosen, to a standard that passes CFO and board scrutiny. Columbia University SPS AI Advisor & Speaker · PMI Global Executive Council, Nashville (2024) · PMI AI Essentials Guide contributor (2024). · IIL International Project Management Day: AI in Project Management (2024) · NSA/NSF AI GenCyber Camp, Indiana University of Pennsylvania (2023, 2024) · Trenton Computer Festival, The College of New Jersey (2024) · Innovate100 NJ 2025 · CES (2023) · FinTech Connect (2023).
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