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The Metrics of Change – The Darkside of KPIs and how to measure differently

PMI KC is pleased to invite Dana Houston Jackson, Senior Change Management Advisor with 1898 and Co., the consulting arm of Burns and McDonnell to speak on: The Metrics of Change – The Darkside of KPIs and how to measure differently Executives speak the language of numbers. With success often defined by profit and loss, the numbers motivate and determine focus. But what happens when executives begin drowning in figures? Large-scale change efforts can get lost in the noise, leading to exhaustion and burnout. In these situations, meaningful data — not more data is what is needed. KPIs - Key performance indicators drive accountability, but they can cause much harm if not properly structured. Key Takeaways: How do we move metrics from being rods on people’s back to the learning and continuous improvement tool that they should be? We manage what we measure – but is how we measure creating dysfunctional behavior in our organization? Why do organizations continue to use corporate speak in their measures? What single way we present measurements could turn the tide?